Make your returns process work for you. Watch & learn! 

Does your customer have a damaged product? If so, it would be nice to offer free returns. With Return Rules, you can automate these kinds of issues.

That means you don't have to process every return request manually, and that can save you a huge amount of time!

By setting up Return Rules, you determine - fully automatically - what should happen to a return when it meets certain criteria. Which criteria these should be, is entirely up to you! 

Need inspiration? Below we list the top 3 most popular Return Rules used via the Returnless platform.

1: Offering paid returns during clearance sales

A clearance or sale period can boost your sales. Unfortunately, that often also means a boost in returns. Of course, you want to prevent your return costs from exceeding the profit from your sale. That is why many of our customers, especially fashion shops, often choose to only offer paid returns during a sale.

2: Damaged product below a certain value? > Then the product does not have to be returned

Sometimes returns are not cost-effective at all. Average return costs are +/- €12. Maybe your shop's return costs are even higher! 

Our advice? Look at the average return costs of your shop. Is the product value lower? Then it is simply cheaper to let your customer keep the product. Plus, your customer probably thinks it's a good service too!

Now we hear you thinking, "Once our customers realise that, we'll soon be giving everything away for free!" But we have something for that!
Make sure you set up the fraud module, once a customer places such return requests multiple times, then this Return Rule will no longer apply to them.

3: Free returns when maintaining min. EUR 75 order value

Returns will always be a part of e-commerce. That is why it is important to reward customers who do keep a large part of their order. Did your customer place a large order and only return one item? If you make them pay for returns, it might deter them from making another large purchase. Instead, reward them for keeping a large part of their order, and offer them a free return label.

Not sure how to set up your Return Rules? Read the guide here or contact our support team!